What is the function of the Office of Transformation Coordination (OTC)?

The Office of Transformation Coordination (OTC) focuses on driving innovation and improving processes within the organization. This means that its main role is to identify and implement strategies that enhance the efficiency, effectiveness, and overall performance of operations. The OTC works on modernizing procedures and adopting new technologies to better serve the needs of the public and improve service delivery. This emphasis on innovation aligns with the organization's goals of adapting to changing circumstances and responding effectively to the needs of asylum seekers and other stakeholders.

In contrast, roles such as oversight of insurance claims, management of security protocols, and coordination of overseas activities are not primary functions of the OTC, which is specifically aimed at process transformation rather than these areas. These other functions are typically managed by different divisions within the organization that focus on specific operational needs or areas of expertise.